Terms and conditions

The following terms and conditions relate to the use of this website and any purchases. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms. Please read the terms and conditions carefully to ensure you understand the contents.

 

1. The Terms

1.1 These are terms and conditions on which we supply the products. 

1.2 The Seller, we and us, Jemima Hughes (www.jemimahughespoet.co.uk). Methods of contact: email, jemima_unorthodox@outlook.com. Responses may be through email.

1.3 The User, you, the Visitor. You are visiting and browsing this website.

1.4 The Consumer, you, an individual. You are purchasing a product from us for personal use only (not for business, profession or trade use).

1.5 The Products, all products listed in the shop of www.jemimahughespoet.co.uk, supplied to you as per the number in the Consumer’s Order. The Product description located on our website or other forms of advertisement is for illustrative purposes and the actual Products may have small discrepancies in size or colour.

1.6 The Order, the Consumer’s order, specifying Products and number of Products from the Supplier, priced at the value of the Product available on www.jemimahughespoet.co.uk on the date of the Order.

1.7 The delivery location, where the seller is to deliver the Order, is specified by the Consumer in the Order

 

2. The Basis of Sale

2.1 The Seller is not contractually obliged to sell Products based on advertisements listed on the website or elsewhere. The Seller can refuse sale at anytime, and will endeavour to let the Consumer know of any problems as soon as possible.

2.2 Once the Seller has submitted an Order, upon receipt of delivery confirmation from the Seller, a contract of sale is agreed. The Seller will ensure delivery is as timely as possible, if any delays affect an Order the Consumer will be notified. 

2.3 The Seller owns the copyright to all products of this website, the consumer has the right to use these for only their personal and non-commercial use. You agree to not adapt or alter any work from this website or product; nor to create links to or from this website without prior written consent.

2.4 We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

 

3. Returns and Refunds

3.1 In the case of transit damage, whereby the Products are damaged upon delivery; either refuse delivery of the Product, or notify the Seller of the damage within 48 hours of delivery of the Order. 

3.2 If there is a fault with a Product, arising within the first 28 days, please contact the Seller to arrange either a refund or a replacement. This does not include issues occurring due to misuse, accidents or neglect of a Product.

3.4 If we are unable to repair or replace the Product within a reasonable time, the Consumer will be entitled to a full refund upon the prompt return of the Product to us. We will pay for shipment of repaired or replaced Products to Consumer and Consumer will be responsible for return shipment of the Product to us.

3.5 For any undamaged product, simply return it in perfect condition, with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Please note the following: Products can be returned only in the country in which they were originally purchased.

 

4. Privacy Policy and Security

4.1 This website collects and stores any information you enter or provide us in any other way. We collect the IP address used to connect your computer to the internet, as well as email address, password and purchase history. We also collect personal information (including name, email, password), payment details (including credit card information), and feedback from website User. We collect such information for the following purposes:

- To provide and operate the Services.

- To provide our Users with ongoing customer assistance and technical support.

- To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

- To comply with any applicable laws and regulations.

4.2 The website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

4.3 This website may use cookies to provide Visitors with a more personalised browsing experience. You may opt out of cookie use, however this may effect the running of parts of the website. 

4.4 All direct payment gateways offered by Wix.com and used by the Seller adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.

 

We reserve the right to modify our terms and conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

If you have any further queries please contact us at: jemima_unorthodox@outlook.com